Privacy Policy

Sunshine Tiny Houses (ABN 40 270 427 080) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information you provide directly to us, including:

• Your name, phone number and email address (via our contact and quote forms)
• Your property address or suburb (to assess delivery and site requirements)
• Details about your building project (shared during consultations or via our forms)

We also collect non-personal information automatically when you visit our website, including your IP address, browser type, pages visited and time spent on pages — collected via cookies and analytics tools (see section 4).

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Communicate with you throughout the design and build process
• Send you relevant updates about your project
• Improve our website and marketing based on aggregate usage data

We will not use your information for any purpose you would not reasonably expect.

3. Disclosure of Your Information

We do not sell or trade your personal information. We may share it with:

• Finance partners (Emu Money, Handypay) — only if you request a finance referral
• Delivery contractors — only the information needed to coordinate transport of your build
• Service providers — such as our form processing service (FormSubmit) who handle enquiry emails on our behalf, under confidentiality obligations
• Authorities — if required by law or to protect our legal rights

4. Cookies and Analytics

Our website uses the following third-party tools that may set cookies on your device:

• Google Analytics 4 — collects anonymised data about how visitors use our site (pages viewed, time on site, referral source). Data is processed by Google LLC in accordance with their privacy policy. You can opt out via Google's opt-out tool.
• Meta Pixel — used on our advertising landing pages to measure the effectiveness of our Facebook and Instagram ads. Data is processed by Meta Platforms Inc. You can manage your ad preferences via Facebook's Ad Preferences.

You can disable cookies in your browser settings, though this may affect the functionality of some pages.

5. Data Storage and Security

Your personal information is stored securely. Enquiry data submitted via our contact forms is transmitted to our email inbox via FormSubmit (a third-party form processing service) and stored in our email system.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of data sent to us online.

6. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected and to comply with any legal obligations. Enquiry and project records are generally kept for 7 years in accordance with standard business record-keeping requirements.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, contact us at the details below. We will respond within 30 days.

8. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you may make a complaint by contacting us. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at this URL with the date of the last update shown at the top.

10. Contact Us

For any privacy-related enquiries or requests: